Frequently Asked Questions

Answers to Common Questions

Can't find the answer you need? Please contact us and we will be happy to help!

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Our dedicated support team works around the clock 24/7, day or night, to answer any questions you may have!
With the increased usage of server modpacks and other awesome expansions to the game, we've proactively upgraded our fleet to use the latest Intel Xeon E5-2683V4 processors, DDR4 ECC RAM, Samsung SSDs with each box being connected via a 1Gbps interface to a diverse network blend.
We do not give free trials, Our services are expensive and there are no problems with it. If you need help with anything, Our support department will reply in 24 hours!
Setup is instant after we receive your payment. That means no lengthy wait times! Get playing right away! If your server was not automatically setup, please submit a ticket to our support system, so that we can resolve that.
We offer our own custom version of the Multicraft control panel, which allows you full and direct control over your server. You can manage the console and upload files directly from your control panel. We also provide you with full FTP access, enabling you to effortlessly manage your server's
Yes! We allow you to upload any jar file you wish. This is because we provide you with full FTP file access to your server.
We accept paypal and ideal to pay.
You can rach us trough Discord, Twitter, Facebook, Live Support, Ticket Support. We are here 24/7 to help you out!

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