Frequently Asked Questions

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Answers to Common Questions

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Our support team is available 24/7. If you have any questions or need any assistance, you can contact us at any time.

Absolutely! We have a system that allows you to upgrade or downgrade your server at any time. It's a completely automated self-serve system that you can access from the client area. When upgrading, you will only need to pay the prorated amount (the difference between your current and chosen plan) and when downgrading, our system will automatically issue a prorated refund.
Our support team operates across the globe. We have team members located in every major continent to provide the fastest support at any time of the day.
Absolutely! We provide Full FTP Access to your server. While we do provide a Web FTP Client with Multicraft and Cpanel, we would highly recommend downloading an FTP Client such as FileZilla. If you currently have Minecraft or Web Hosting with another host, we are more than happy to transfer your current files over for you - simply contact our support team.
It's instant! Our automated system will automatically activate your server immediately after you complete your order.
PayPal is the safest way to pay online. You can make a payment via PayPal with a Credit/Debit Card, connected bank account or PayPal balance. You can pay by Credit/Debit Card, Bank Transfer, Prepaid Card or SMS (Mobile) via Paymentwall. We accept hundreds of different payment methods through Paymentwall. Credit/Debit Card/Ideal. We accept Visa, MasterCard, American Express and more cards directly via Paymentwall and Ideal.
We offer a 24 hour money back guarantee. If for any reason you're not happy with your purchase or simply changed your mind, just contact us for a full refund - all we ask if that you let us know why so we can improve our service for the future.
We run more powerful hardware than any of our competitors. We are the only host utilizing NVMe SSDs, which are 6x faster than regular SATA SSDs. Disk speed is incredibly important for Minecraft server performance - to put it simply, we're lightyears (6 times!) ahead of the competition.

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Our support team is available 24/7. If you have any questions or need any assistance, you can contact us at any time.

Absolutely! We have a system that allows you to upgrade or downgrade your server at any time. It's a completely automated self-serve system that you can access from the client area. When upgrading, you will only need to pay the prorated amount (the difference between your current and chosen plan) and when downgrading, our system will automatically issue a prorated refund.
Our support team operates across the globe. We have team members located in every major continent to provide the fastest support at any time of the day.
Absolutely! We provide Full FTP Access to your server. While we do provide a Web FTP Client with Multicraft and Cpanel, we would highly recommend downloading an FTP Client such as FileZilla. If you currently have Minecraft or Web Hosting with another host, we are more than happy to transfer your current files over for you - simply contact our support team.
It's instant! Our automated system will automatically activate your server immediately after you complete your order.
PayPal is the safest way to pay online. You can make a payment via PayPal with a Credit/Debit Card, connected bank account or PayPal balance. You can pay by Credit/Debit Card, Bank Transfer, Prepaid Card or SMS (Mobile) via Paymentwall. We accept hundreds of different payment methods through Paymentwall. Credit/Debit Card/Ideal. We accept Visa, MasterCard, American Express and more cards directly via Paymentwall and Ideal.
We offer a 24 hour money back guarantee. If for any reason you're not happy with your purchase or simply changed your mind, just contact us for a full refund - all we ask if that you let us know why so we can improve our service for the future.
We run more powerful hardware than any of our competitors. We are the only host utilizing NVMe SSDs, which are 6x faster than regular SATA SSDs. Disk speed is incredibly important for Minecraft server performance - to put it simply, we're lightyears (6 times!) ahead of the competition.

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